To expedite any returns or any concerns Please reach us at Customer@FantasticImport-com with your Purchase Order ID number
If you have any questions or concerns please feel free to contact us
FantasticImport.com Online Chat is Available at Business Hour.
Customer Service Hours
9:00am to 5:00pm PST (California Time)
Because the product shipping cost is expensive,（Shipping Cost is more expensive than product）
Shipping cost is Non-refundable if we didn't make anything wrong on the order processing.
Also, the customer should be cover the Return Shipping Cost if nothing wrong with the order.
Otherwise. The shipping cost would be Cover by us.
If some customer buying for a big party or big quantity.
We suggest you can purchase as 1 pc first to confirm if you like it.
If you are not 100% satisfied with your purchase, our Returns Policy allows you to return products to us within 30 days of receiving your order.
If you encounter issues with your order and would like to return your package, please contact our customer service department via e-mail at Customer@FantasticImport-com
In the case that the order needs to be returned to our facility, a customer service representative will provide you with a RMA number (Usually We Use ''RMA-Your Amazon Order ID Number'' To Be The RMA Number)once your request is received.
Please place the items you would like to return in a box and place the RMA and order number on the outside of the package.
The package should be returned to:
Fantastic Return Department
9252 Hyssop Dr.
Rancho Cucamonga, CA 91730
A return label can be created at any USPS, FedEx or UPS location. Once the label is provided by the carrier, please place it on the package and drop the package off at a local USPS, FedEx or UPS location.
The following items are not eligible for a return:
Open or used items
Once your return is received and inspected by our fulfillment center (usually within 3 business days), we will process the refund and a credit will be automatically applied to your original method of payment.
Please note: it may take an additional 2 - 10 business day for your credit to post to your account.
We are the Biggest Manufacturer on the Market, feel free to contact us,we will offer you the best price and personal Design for top Quality
In the event that you find out parts are missing or damaged and have already accepted the package, please contact us within 24 hours and we will make arrangements to send you the replacement parts at no cost.
Our products are well-packaged to withstand damage during shipping. If an item looks damaged or parts are missing, you may conveniently request replacement parts by contacting us. (if you can help us to improve it in the future, please take some pictures & we will ask the manufacturer to fix it) We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you.
Delivery Acceptance Instructions
Most parcel & standard ground deliveries are shipped with no signature required. Freight deliveries require to be signed by the customer or an individual at least 18 years of age that the customer designates to have the authority to sign for the delivery.
It is critical that any damages that are visible at the time of delivery are noted on the delivery slip at the time of delivery and are accompanied by the customer's signature. Do not sign the Bill of Lading (trucking company receipt) until you have inspected your merchandise for damages.
If the boxes containing the items appear damaged please mark this very clearly on the delivery slip. In the event that an item arrives damaged or defective please see Returns and Damages section. We will not be responsible for damaged freight, if delivery receipt is signed without noting the damages on the signed slip. If after numerous attempts have been made to deliver purchased goods & the customer is not available to accept the delivery, we reserve the right to recall all merchandise for a full refund of the purchase price, less all shipping and handling costs that are incurred by us as a result. The same applies if the customer is not available to accept a delivery at a previously arranged time after an appointment had been scheduled and the delivery cannot be completed.
If you received defective, damaged items, missing items and / or incorrect items,
We do all we can to package items for safe delivery. If your items were damaged in transit, please contact us within 7 days of delivery of your order. Please contact our customer service department via e-mail at Customer@FantasticImport-com
For defective, missing or incorrect items, please contact us immediately and we'd be more than happy to assist you with a return or exchange.
Occasionally, we may ask for photos and detailed information to resolve the issue thoroughly and efficiently.